Changing the statuses of events

You can change the following statuses of events and incidents:

A status of Resolved cannot be changed.

If an event is associated with a risk, you can change the risk status to Accepted when assigning a status of Resolved to this event.

To change the status of events or incidents when working with the table of events:

  1. Select the Events and incidents tab in the Events section.
  2. In the table of events, select the events and/or incidents whose status you want to change.
  3. Open the Change status drop-down list in the toolbar.
  4. In the drop-down list, select the command to assign the required status.

    Some drop-down list items are not available in the following cases:

    • The In progress item is unavailable if the selected items do not include events or incidents with a status of New.
    • The Resolved item is unavailable if the selected items do not include events or incidents with a status of New or In progress.

    If all events and incidents that satisfy the current filter and search settings are selected, and the number of selected items is more than 1000, the application does not check their statuses. In this case, the In progress and Resolved items are both available. However, the In progress item can be used to assign a status of In progress only to events and incidents that have a status of New.

    A window with a confirmation prompt opens.

  5. If the selected events are associated with risks and you want to simultaneously assign the Accepted status to these risks, select the Assign the Accepted status for risks related to the event (if one event is selected) or the Assign the Accepted status for risks related to the events (if multiple events are selected).

    Risks may be associated with events when the application registers events of certain types based on Asset Management technology.

  6. In the prompt window, click OK.
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