Create a trace file

After you report a problem to Kaspersky Lab Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Internet Security and send it to Kaspersky Lab Technical Support. Technical Support specialists may also ask you to create a trace file. The trace file allows tracing the process of performing application commands step by step and determining the stage of application operation at which an error occurs.

To create a trace file:

1. In the menu bar, click the application icon.
2. In the menu that appears, choose Preferences.

   The application preferences window opens.

3. On the Reports tab, in the Traces section, select the Enable tracing checkbox.
4. Restart Kaspersky Internet Security to start the tracing process.

Important: It is recommended to enable tracing only if asked by a Kaspersky Lab Technical Support specialist.

Trace files can occupy a significant amount of space on your hard drive. After finishing with trace files, it is recommended that you disable creation of such files by deselecting the Enable tracing checkbox on the Reports tab of the application preferences window. You have to restart Kaspersky Internet Security afterwards.

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