Informing Kaspersky Lab of false alerts returned by Anti-Spam

You can send messages to Kaspersky Lab for further analysis if Kaspersky Security has mistakenly classified them as spam (those with the Spam or Probable spam statuses), formal notifications (those with the Formal notification status), or mass email (those with the Mass mail status).

Together with the message that initiated the false alert returned by Anti-Spam, the component also sends its service data related to the message processing. Upon receiving this message and service data from Anti-Spam, Kaspersky Lab experts can analyze the case of Anti-Spam false alert and make necessary changes to Anti-Spam databases.

Messages and Anti-Spam service data are sent on behalf of the user account specified in the notification settings.

To send to Kaspersky Lab for analysis a message that initiated a false alert returned by Anti-Spam:

1. In the Management Console tree, select the node of a Microsoft Exchange server and open it.
2. Select the Backup node.
3. In the node workspace, in the list of Backup objects, select the message that you need to send to Kaspersky Lab for analysis. You can select a message with the Spam, Probable spam, Formal notification, or Mass mail status.
4. Right-click and select Complain about false positive returned by Anti-Spam in the message context menu.

   The Send object to Kaspersky Lab dialog will appear.

5. In the Email for feedback field, specify an email for contacting Kaspersky Lab experts. If necessary, Kaspersky Lab experts will contact you for additional details.
6. Read and accept the terms for sending objects to Kaspersky Lab by selecting the I accept the terms of object sending check box. In the Details of object sending field, you can view the object sending conditions.
7. Click the OK button.

The message that you selected will be sent to Kaspersky Lab for further analysis of reasons of a false alert returned by Anti-Spam.

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