Filtering the list of incidents

You can filter the list of incidents using one or several conditions by means of the incident filter. Filtering conditions are applied to table columns. By adding conditions, you can create custom filters. Filtering conditions are combined using the "AND" logical operator. Incidents that do not meet the filtering conditions are not displayed in the list.

A filter with the "Status: Opened" condition is applied to the incident list by default, as a result of which the list shows incidents with the following opened incident statuses: New and In progress.

To filter the list of incidents:

1. In the Management Console tree, select the Incidents node.
2. Configure the filtering conditions in the Incidents filter section:
   1. Select the column to which the condition should be applied in the drop-down list.

      Depending on the column selected, the remaining condition parameters may take the following form:

      • Drop-down list
      • Entry field
      • Drop-down list and entry field
   2. Select the setting value(s) in the drop-down list and/or enter them manually.
3. If necessary, specify additional criteria by clicking the Add a condition button. Remove unnecessary conditions by clicking the button in the right part of the row with the condition.
4. Click the Search button to filter the list of incidents.

The application displays incidents matching the filtering conditions. Incidents that do not match the filtering conditions are hidden.

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