Searching for similar incidents

While viewing an incident in the list of incidents, you can find other incidents that are similar according to a certain attribute. For example, you can find all incidents generated in response to a violation of the same policy.

To find similar incidents:

1. Open Management Console.
2. In the Management Console tree of nodes, select the Incidents node.
3. In the list of incidents in the workspace, select an incident for which you want to find similar incidents.
4. Right-click to open the context menu of the incident and select Search for similar incidents.

   This opens a list of criteria according to which you can search for incidents similar to the selected incident.

5. Select a criterion according to which you want to search for similar incidents:
   • Same category.
   • Same policy.
   • Same subject.
   • Same sender.

The application automatically configures the incident filtration conditions according to the selected criterion. This changes the previously configured incident filtering conditions in the Incidents filter section.

The List of incidents section displays incidents that meet the search conditions.

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