The administrator can obtain remote access to the desktop of a client device through a Network Agent installed on the device.
Remote connection to a device through the Network Agent is possible even if the TCP and UDP ports of the client device are closed. Upon establishing the connection with the device, the administrator gains full access to information stored on this device and can manage applications installed on it.
This section describes how to establish a connection to a Windows client device and a macOS client device through the Network Agent.