Contents and storage of trace files
Trace files contain the following information about events occurring during the operation of Kaspersky Safe Kids:
Trace files contain only data required to troubleshoot the application. Kaspersky Lab uses trace files to investigate incidents associated with errors in the operation of Kaspersky Safe Kids.
By default, the trace file writing functionality is disabled. You can enable the trace file writing functionality in the graphical user interface of Kaspersky Safe Kids.
Trace files can be sent to Kaspersky Lab only manually. Kaspersky Safe Kids does not send trace files to Kaspersky Lab automatically.
You can choose the method by which to send trace files to Kaspersky Lab.
Before sending trace files to Kaspersky Lab, view the data contained in trace files you are sending. The names of trace files and their location on the computer are described in paragraphs below.
Important: Trace files can contain confidential data.
By sending trace files to Kaspersky Lab, you express your consent to disclosure of data contained in the trace files to Kaspersky Lab, including confidential data, and also consent to the method of transmission.
Contents of install.log trace files
Install.log trace files contain information about events that occur during the following processes:
Install.log trace files can contain addresses of servers from which the application installation package has been downloaded, the full names of the files and icons installed.
Install.log trace files are stored in the /private/var/log folder.
Install.log trace files are stored on your computer from the time when you install the application and are deleted upon the first shutdown of the operating system after installation.
Contents of the safekids_agent_<timestamp>.log and safekids_app_<timestamp>.log trace files
The safekids_agent_<timestamp>.log and safekids_app_<timestamp>.log trace files contain information about events occurring in the graphical user interface during the following processes:
The safekids_agent_<timestamp>.log trace file can contain the following data:
The safekids_app_<timestamp>.log trace file can contain the following data:
The safekids_agent_<timestamp>.log and safekids_app_<timestamp>.log trace files are stored in the ~/Library/Logs/Kaspersky Lab folder.
The safekids_agent_<timestamp>.log and safekids_app_<timestamp>.log trace files are stored on your computer from the time when you enable the trace file writing functionality and are deleted together with the application.
Contents of safekids_daemon_<timestamp>.log trace files
Safekids_daemon_<timestamp>.log files contain information about events that occur during the following processes:
Safekids_daemon_<timestamp>.log trace files can contain the following data:
Safekids_daemon_<timestamp>.log trace files are stored in the ~/Library/Logs/Kaspersky Lab folder.
Safekids_daemon_<timestamp>.log trace files are stored on your computer from the time when you enable the trace file writing functionality and are deleted together with the application.
Important: To prevent user names and passwords used for signing in to websites from being recorded in trace files, it is recommended not to sign in to websites when the trace file writing functionality is enabled.
About data in memory dump files
Memory dump files are needed to troubleshoot the application.
Dump files include all information about the working memory of the application's processes at the time the dump is created. Memory dumps may contain confidential information, for example:
Memory dump files may contain confidential data.
Memory dump files are not sent automatically. Memory dump files are sent to Kaspersky Lab only with your consent. You can view the contents of memory dump files before sending them.
Additional files
Also Kaspersky Safe Kids generates additional settings files, which are stored on the user computer. These files may contain information necessary for operation of the Software: settings, internal databases, configuration files.
Technical Support specialists might ask you to provide the additional files in order to shorten the processing time for requests associated with errors in the Software. User sends these data manually by the request of the Technical Support specialist.
By sending the additional settings files to Technical Support, you agree to provide all data they contain and you consent to the method used to send them. Before sending these files, please review its contents.
Additional files may contain the following information:
Before sending a setting file to Kaspersky Lab, please review its contents.
Page top