Kaspersky Total Security 2017
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- 繁體中文
- Bahasa Indonesia
- Čeština (Česká republika)
- Dansk (Danmark)
- Español (España, alfabetización internacional)
- Español (México)
- Deutsch
- Français
- Italiano
- Magyar (Magyarország)
- Norsk, bokmål (Norge)
- Nederlands (Nederland)
- Polski (Polska)
- Português (Brasil)
- Português (Portugal)
- Română (România)
- Srpski
- Suomi (Suomi)
- Svenska (Sverige)
- Tiếng Việt (Việt Nam)
- Türkçe (Türkiye)
- Ελληνικά (Ελλάδα)
- Русский
- Српски
- Українська
- العربية (الإمارات العربية المتحدة)
- فارسى (ایران)
- 한국어 (대한민국)
- 简体中文
- 繁體中文
- Kaspersky Total Security
- About the subscription
- About data provision
- Purchasing a license
- Activating the application
- Renewing a license
- Managing application notifications
- Installing and removing the application
- Application licensing
- Assessing computer protection status and resolving security issues
- Update databases and application modules
- Scanning the computer
- Restoring an object deleted or disinfected by the application
- Troubleshooting the operating system after infection
- Protecting email
- Protecting personal data on the Internet
- About protection of personal data on the Internet
- About On-Screen Keyboard
- Starting On-Screen Keyboard
- Configuring the display of the On-Screen Keyboard icon
- Protecting data entered on the computer keyboard
- Checking a website for safety
- About secure connection to Wi-Fi networks
- Running Kaspersky Secure Connection
- Configuring notifications of vulnerabilities in Wi-Fi networks
- Protecting financial transactions and online purchases
- About protection of financial transactions and online purchases
- Configuring Safe Money
- Configuring Safe Money for a specific website
- Send feedback on Safe Money
- Enabling automatic activation of the Kaspersky Protection extension
- About protection against screenshots
- Enabling protection against screenshots
- About clipboard data protection
- Starting Kaspersky Password Manager
- Web tracking protection
- Anti-Banner protection during website browsing
- Removing traces of activity on the computer
- Controlling users' activity on the computer and on the Internet
- Remote management of computer protection
- Reserving operating system resources for computer games
- Handling unknown applications
- Checking application reputation
- Controlling application activity on the computer and on the network
- Configuring Application Control
- About applications' access to the webcam
- Configuring the settings of application access to the webcam
- Allowing application access to the webcam
- About protecting an audio stream coming from sound recording devices
- Configuring audio stream protection settings
- About System Changes Control
- Configuring Application Manager settings
- Updating installed applications
- Removing installed applications
- Trusted Applications mode
- File Shredder
- Unused Data Cleaner
- Backup and Restore
- About Backup and Restore
- Creating a backup task
- Step 1. Select files
- Step 2. Select folders for backup
- Step 3. Select file types for backup
- Step 4. Select backup storage
- Step 5. Creating a backup schedule
- Step 6. Setting a password to protect backup copies
- Step 7. File versions storage settings
- Step 8. Entering the backup task name
- Step 9. Wizard completion
- Starting a backup task
- Restoring data from a backup copy
- Restoring data from a backup copy using Kaspersky Restore Utility
- About Online storage
- Online storage activation
- Storing data in data vaults
- Password-protecting access to Kaspersky Total Security management functions
- Pausing and resuming computer protection
- Restoring the default application settings
- Viewing the application operation report
- Applying the application settings on another computer
- Participating in Kaspersky Security Network
- Participating in the Protect a Friend program
- Using the application from the command prompt
- Contacting Technical Support
- Limitations and warnings
- Limitations of Kaspersky Total Security when the operating system is upgraded
- Other sources of information about the application
- Glossary
- Activating the application
- Activation code
- Anti-virus databases
- Application modules
- Backup and Restore
- Blocking an object
- Compressed file
- Data vault
- Database of malicious web addresses
- Database of phishing web addresses
- Digital signature
- Disk boot sector
- False positive
- File mask
- Heuristic analyzer
- Hypervisor
- iChecker Technology
- Incompatible application
- Infected object
- Kaspersky Lab update servers
- Kaspersky Security Network (KSN)
- Keylogger
- License term
- Phishing
- Probable spam
- Probably infected object
- Protected Browser
- Protection components
- Protocol
- Quarantine
- Rootkit
- Script
- Security level
- Spam
- Startup objects
- Task
- Task settings
- Threat level
- Traces
- Traffic scanning
- Trust group
- Trusted process
- Unknown virus
- Update
- Update package
- Virus
- Vulnerability
- AO Kaspersky Lab
- Information about third-party code
- Trademark notices
Collecting information for Technical Support
After you notify Technical Support specialists of a problem, they may ask you to create a report that contains information about your operating system and send it to Technical Support. Technical Support specialists may also ask you to create a trace file. The trace file allows tracing the process of performing application commands step by step and determining the stage of application operation at which an error occurs.
To provide better support on issues related to functioning of the application, Technical Support specialists may ask you to temporarily change application settings for debugging purposes while diagnostics are ongoing. To do so, you may need to perform the following actions:
- Collect extended diagnostic information
- Configure individual components of the application by changing special settings that are not accessible through the standard user interface
- Reconfigure storage and sending of collected diagnostic information
- Set up interception of network traffic and saving of network traffic to a file
Technical Support specialists will give you all information necessary for performing these actions (step-by-step instructions, settings to be changed, scripts, additional command line features, debugging modules, special utilities, etc.) and will inform you of what data will be collected for debugging purposes. After the extended diagnostic information is collected, it is saved on the user's computer. The collected data is not sent automatically to Kaspersky Lab.
You are advised to perform the preceding actions only under the guidance of a Technical Support specialist after receiving instructions to do so. Changing application settings by yourself in ways not described in Help or not recommended by Technical Support specialists can cause slowdowns and crashes of the operating system, reduce the protection level of your computer, and damage the availability and integrity of the processed information.
In this section Creating a system state report |