We recommend using the latest versions of Kaspersky applications and solutions to ensure the best protection and get full access to new features and updates.
To view detailed information about assets:
In the MDR Web Console window, navigate to the Assets menu item.
The asset list opens.
Click the string with the asset whose details you want to view.
The asset card appears. The asset card contains two tabs:
Properties has general information about the asset
Incidents has information on incidents that have occurred with the asset
General information on the Properties tab contains the following information:
We recommend using the latest versions of Kaspersky applications and solutions to ensure the best protection and get full access to new features and updates.
The status reflects the current asset state. For assets in the OK, Warning, or Critical statuses, the application additionally lists the problems (if any) for the last 72 hours.
Mail Threat Protection and Additional Microsoft Office Outlook Extension—See how to enable or configure these components in Kaspersky Endpoint Security for Windows.
Anti-virus databases are outdated by more than 7 days.
These components affect the fullness of sent telemetry. If a component is disabled or missing, Kaspersky Managed Detection and Response does not send the telemetry events related to this component. The installed EPP application may not include all of the listed components.
KPSN configuration file is expiring. The application displays the expiration date. Consider updating the KPSN configuration file. If you keep working with the current configuration file, the status changes to Critical few days before the expiration date.
The Warning status is applicable for assets with Kaspersky Endpoint Security for Windows 11 or later, Kaspersky Endpoint Security for Linux 11.2 or later, Kaspersky Endpoint Security for Mac 11.2 or later, or Kaspersky Security for Virtualization Light Agent 5.2 or later installed. For assets with the Kaspersky Endpoint Security for Windows in the Endpoint Detection and Response Agent (EDR Agent) configuration, this status is not displayed.
If any of these components are disabled or missing, Kaspersky Managed Detection and Response stops sending telemetry from the asset. The installed EPP application may not include all of the listed components.
KPSN configuration file is expiring soon or is already expired. The application displays the expiration date. Consider updating the KPSN configuration file.
No telemetry for more than 7 days (default value). You can change the number of days of absence of telemetry, after which the Offline status is displayed for the asset, in the Settings section. The available range is 2–29 days.
If you see the Offline status for your assets:
Make sure the EPP application components listed with Warning and Critical statuses are installed and enabled on the assets.
Make sure Kaspersky Managed Detection and Response is properly deployed in your infrastructure.
Offline status is not applicable for VDI assets (temporary virtual machines).
Absent (black)
No telemetry for more than 30 days for physical assets or for more than 24 hours for VDI assets (temporary virtual machines).
If you see the Absent status for your assets:
Make sure the EPP application components with Warning and Critical statuses are installed and enabled on the assets.
Make sure Kaspersky Managed Detection and Response is properly deployed in your infrastructure.
You can hide assets with the Absent status in the asset list, in the reports, and in the data received via the API interface.
The Incidents tab contains the list of incidents. The ID/Created column of the list contains an incident identifier and time the incident was created. The Statuscolumn of the list contains information on the incident status.