Kaspersky Labs standardpolitik for support (Opdateret 1. februar 2019)


1. Introduktion


2. Definitioner


3. Standardsupporttilbud


4. Udvidet teknisk support


5. Åbningstider og sprog for support


6. Håndtering af hændelser


7. Supportkanaler


8. Kaspersky Labs forum


9. Livscyklus for support til applikationer


10. Kaspersky Labs ansvarsområder


11. Kundens ansvarsområder



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