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Kaspersky Lab Standard Support Policy (updated February 1, 2019 )

 
 
 
 

1. Introduction

 
 
 
 

2. Definitions

 
 
 
 

3. Standard Support Offering Scope

 
 
 
 

4. Extended Technical Support

 
 
 
 

5. Support Hours and Languages

 
 
 
 

6. Incident Management

 
 
 
 

7. Support Channels

 
 
 
 

8. Kaspersky Lab Forum

 
 
 
 

9. Application Support Lifecycle

 
 
 
 

10. Kaspersky Lab Responsibilities

 
 
 
 

11. Customer Responsibilities

 

 
 

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