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Standaard supportbeleid van Kaspersky Lab (Bijgewerkt op 1 februari 2019)

 
 
 
 

1. Inleiding

 
 
 
 

2. Definities

 
 
 
 

3. Omvang van het Standaard supportaanbod

 
 
 
 

4. Aanvullende Technische Ondersteuning

 
 
 
 

5. Openingstijden en talen

 
 
 
 

6. Incidentenbeheer

 
 
 
 

7. Supportkanalen

 
 
 
 

8. Kaspersky Lab Forum

 
 
 
 

9. Duur van de Technische support

 
 
 
 

10. Verantwoordelijkheid van Kaspersky Lab

 
 
 
 

11. Verantwoordelijkheid van de klant

 

 
 

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