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Getting technical support via My Kaspersky

My Kaspersky is a single online resource for managing the protection of your devices and activation codes for Kaspersky Lab apps, and for requesting technical support.

To access My Kaspersky, you have to sign up. To do so, enter your email address and create a password.

To get Technical Support, you can do the following in My Kaspersky:

  • Contact the Technical Support Service and Virus Lab.
  • Contact the Technical Support Service without using email.
  • Track the status of your requests in real time.

View a detailed history of your Technical Support requests.

Technical Support by email

Technical Support requests by email must contain the following information:

  • Message subject
  • App name and version number
  • Operating system name and version number
  • Description of the problem

A specialist from Technical Support will send an answer to your question to My Kaspersky portal and to the email address that you have specified during registration.

Online request to the Virus Lab

You can send requests for examination of suspicious files and web resources to the Virus Lab. You can also contact the Virus Lab if Kaspersky QR Scanner generates a false alarm with regard to files and web resources that you do not consider to be dangerous.