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Policy di assistenza standard di Kaspersky Lab (Ultimo aggiornamento:1 febbraio 2019)


1. Introduzione


2. Definizioni


3. Offerta di assistenza standard


4. Supporto tecnico esteso


5. Orari e lingue di assistenza


6. Gestione degli incidenti


7. Canali di assistenza


8. Forum Kaspersky Lab


9. Ciclo di vita di assistenza per l'Applicazione


10. Responsabilità di Kaspersky Lab


11. Responsabilità del cliente



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