Support tools in Kaspersky Anti-Virus 2014

 

Kaspersky Anti-Virus 2014

 
 
 

Support tools in Kaspersky Anti-Virus 2014

Back to "Troubleshooting"
2013 Aug 07 ID: 10011
 
 
 
 

Once Kaspersky Anti-Virus 2014 is installed there may be cases when the operating system is unstable (for example, error messages about OS issues may appear at computer or task start). In this case, most probably there is a conflict between the application and other software installed on your computer or drivers of your computer. Kaspersky Lab Technical support may need trace files of Kaspersky Anti-Virus 2014 components for troubleshooting. The actions described below are NOT RECOMMENDED to be performed without guidance of a Technical Support expert. Accidental enabling of the product traces might result in the loss of free space on the hard drive.

 
 
 
 
 

1. How to create trace files

 
 
 
 
 

2. How to find trace files

 
 
 
 
 

3. How to run AVZ script

 
 
 
 
 

4. How to get system info and AVZ utility log

 
 
 
 
 

5. How to upload trace files to Kaspersky Lab servers

 
 
 
 
 

6. How to save reports

 
 
 
 
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