Main known issues in Kaspersky Internet Security 2014

 

Kaspersky Internet Security 2014

 
 
 

Main known issues in Kaspersky Internet Security 2014

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2013 Jul 18 ID: 10233
 
 
 
 

Main known issues in Kaspersky Internet Security 2014 are the following:

  • When installing the new version of Kaspersky Internet Security 2014 over a previous version of Kaspersky Internet Security or Kaspersky Anti-Virus (2012, 2013), the update source specified in the earlier version will be replaced with the default one (Kaspersky Lab update servers). The format of update databases has been changed. If you need to use a update source other than Kaspersky Lab update servers, make sure that the update format is compatible with the new version of Kaspersky Internet Security 2014.
  • Due to the new Web Anti-Virus settings format, installation of Kaspersky Internet Security 2014 over a previous version of Kaspersky Internet Security or Kaspersky Anti-Virus (2012, 2013) will replace the current Kaspersky URL Advisor settings and list of trusted URLs with the default ones.
  • Some files in Quarantine may change their names after installation of Kaspersky Internet Security 2014 over a previous version of Kaspersky Anti-Virus or Kaspersky Internet Security (2012, 2013).
  • In Microsoft Internet Explorer 8 under Windows XP, Kaspersky URL Advisor displays information about all links, regardless of its current settings. The error persists until the first restart of the computer after installation of Kaspersky Internet Security 2014.
  • File Anti-Virus may fail to process certain file formats. Information about processing errors is displayed in the report on File Anti-Virus operation.
  • If the plug-ins of Kaspersky Internet Security 2014 have not been enabled at the first startup of Microsoft Internet Explorer after application installation, they can be enabled in the web browser settings only.
  • At the first startup of Microsoft Internet Explorer after application installation, the web browser may prompt you to disable the Kaspersky Internet Security 2014 plug-ins.
  • When creating a Rescue Disk, updating databases may take up to 30 minutes.
  • Recording a Rescue Disk ISO image to a CD-RW may fail if the CD-RW is not blank. You should use a formatted CD-RW to ensure proper recording of ISO images for Rescue Disk.
  • Application notifications and reports may show UTC (Coordinated Universal Time) time instead of the local time.

Sometimes Kaspersky Internet Security 2014 may malfunction. To resolve the situation, use the information from the Troubleshooting section. Information about resolved issues can be found in the Release info article.

If the resolutions form the Troubleshooting section would not help or the problem is not eliminated by a released patch, then contact Kaspersky Lab Technical Support.

 
 
 
 
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