“Active infection: Failed to install Kaspersky Endpoint Security 10 for Windows. Your computer might be infected” error

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This article concerns:

• Kaspersky Endpoint Security 11 for Windows
• Kaspersky Endpoint Security 10 for Windows

Issue

When installing Kaspersky Endpoint Security 10 for Windows, you may encounter an error caused by harmful software that is present on your computer. Such software may block installation of an antivirus.

Solution

• Use Kaspersky Virus Removal Tool to scan and disinfect your computer.
• Use the TDSSKiller tool to fight against rootkits.
• Use Kaspersky Rescue Disk if disinfection with Kaspersky Virus Removal Tool or TDSSKiller did not help.

 

How to use the Kaspersky Virus Removal Tool

 

How to use TDSSKiller

 

How to use Kaspersky Rescue Disk

Useful references

System requirements for Kaspersky Rescue Disk
System requirements for Kaspersky Virus Removal Tool

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