Support Tools in Kaspersky Total Security

 

Kaspersky Total Security 15

 
 
 

Support Tools in Kaspersky Total Security

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2015 Sep 22 ID: 11455
 
 
 
 
After installing Kaspersky Total Security you may witness situations when the operating system becomes unstable (for example, messages about operating system errors may appear when booting the computer or starting some task). This probably means the application has a conflict either with some software or driver installed on your computer.
To resolve some of the problems with Kaspersky Total Security that you may encounter, Kaspersky Lab Technical Support may require trace files of the application components.
We DO NOT RECOMMEND that you perform the actions described below unless they are required and guided by a Technical Support engineer. Trace collection may account for disk space shortage if enabled accidentally.
 
 
 
 
 

1. How to create trace files

 
 
 
 
 

2. How to locate trace files

 
 
 
 
 

3. How to run an AVZ script

 
 
 
 
 

4. How to create a system state report and get an AVZ utility report

 
 
 
 
 

5. How to upload trace files to Kaspersky Lab server

 
 
 
 
 

6. How to save the reports

 
 
 
 
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