Unable to restore the secret code


Kaspersky Internet Security for Android


Unable to restore the secret code

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2014 Jul 04 ID: 12320

If you cannot get the secret code at My Kaspersky and your device is locked, try the following:

  • If you have Kaspersky Phound! installed, get a secret code and unlock the device.
  • If you have activated the system anti-theft option in your device settings, go to Android Device Manager at https://www.google.com/android/devicemanager. Lock the device and set up a new password. As soon as the command is performed, the password will be changed.

If the methods above did not help, perform a hard reset of your device (see the device manual to learn how to do it).

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