Internal error when starting real-time protection and on-demand scan tasks in Kaspersky Security for Windows Server

 

Kaspersky Security 11.x for Windows Server

 
 
 

Internal error when starting real-time protection and on-demand scan tasks in Kaspersky Security for Windows Server

Back to "Troubleshooting"
Latest update: June 11, 2021 ID: 12655
 
 
 
 

The article concerns:

  • Kaspersky Security 11.0.1 for Windows Server (version 11.0.1.897)
  • Kaspersky Security 11.0.0 for Windows Server (version 11.0.0.480)
  • Kaspersky Security 10.1.2 for Windows Server (version 10.1.2.996)
  • Kaspersky Security 10.1.1 for Windows Server (version 10.1.1.746)
 
 
 
 

Real-Time Protection and On-Demand Scan tasks may fail to start with the following event written in the task log:

InternalError, Error Code is 0x00D1 ; sub-system error code is 0X4

Solution

Enable the option of creating a crash dump file and reproduce the error. Create a request to Kaspersky Technical Support. Attach the collected dump files to your request.

 
 
 
 
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