How to get trace files in Kaspersky Fraud Prevention 6 for Endpoints

 

Kaspersky Fraud Prevention 6 for Endpoints

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How to get trace files in Kaspersky Fraud Prevention 6 for Endpoints

Back to "Troubleshooting"
2018 Feb 13 ID: 13145
 
 
 
 
To resolve possible problems with Kaspersky Fraud Prevention 6 for Endpoints, Kaspersky Lab Technical Support may require trace files of the application's components.
 
We do not recommend that you perform the actions described below unless they are required and guided by a Technical Support engineer. If enabled accidentally, trace collection may account for disk space shortage.

To generate an application trace file in Kaspersky Fraud Prevention 6 for Endpoints:

  1. In the Kaspersky Fraud Prevention 6 for Endpoints window, click Support in the main application window.

Image: Kaspersky Fraud Prevention for Endpoints window

  1. In the Support window, click Support Tools.

Image: Kaspersky Fraud Prevention for Endpoints window

  1. In the Traces section, select the trace level:
    • Errors
    • Important
    • Recommended
    • All

    Your Technical Support engineer will tell you which trace level to select. If you received no specific instructions, use the option Recommended.

  1. In the Support Tools window, click the button Enable traces.

Image: Kaspersky Fraud Prevention for Endpoints window

  1. Reproduce the problem.
  2. Click the Stop (the red rectangle) button.

Image: Kaspersky Fraud Prevention for Endpoints window

Trace files will be created in the following folder:

  • For Windows Vista/7/8/8.1/10 OS: %ALLUSERSPROFILE%\Kaspersky Lab\
  • For Windows XP: %ALLUSERSPROFILE%\Application Data\Kaspersky Lab\

in a text file with * .log extension and a unique name:

[Product name]_[Product version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].

For example, KAV.17.0.0.611_09.08_10.34_1236.SRV

Image: trace files

 
 
 
 
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