Issue with Internet Protection on smartphones running Android 6.0 or later in battery saving mode

 

Kaspersky Internet Security for Android

 
 
 
 

Issue with Internet Protection on smartphones running Android 6.0 or later in battery saving mode

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2018 Jan 18 ID: 13193
 
 
 
 

On some smartphone models running Android 6.0 or later, Internet Protection might not work in battery saving mode. Network activity is blocked to save battery power, so Kaspersky Internet Security for Android loses its connection with the Kaspersky Security Network. This makes it impossible to check whether or not links are safe. To resume using Internet Protection, do one of the following:

  • Turn off battery saving mode manually, or charge the device to the level at which battery saving mode turns off automatically.
  • Add the Kaspersky Internet Security for Android app to the exclusions list for battery saving mode.
 
 
 
 
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