Kaspersky Security Cloud license blocked after upgrading from Windows 7 to Windows 10

 

Kaspersky Security Cloud 18

 
 
 

Kaspersky Security Cloud license blocked after upgrading from Windows 7 to Windows 10

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Latest update: April 19, 2017 ID: 13374
 
 
 
 

The article refers to Kaspersky Security Cloud — Family and Kaspersky Security Cloud — Personal

After upgrading the operating system from Windows 7 to Windows 10 or after hardware changes (motherboard, hard drive, or processor), Kaspersky Security Cloud may show the error that your license is blocked. In such cases, please reconnect the application to My Kaspersky:

  1. In the main application window, click the email address and select Change account.

Image: the main window of Kaspersky Security Cloud

  1. In the Attention! dialog, click Continue.

Image: the Attention dialog

  1. Enter the login and password to your account and click Sign In.

Image: signing in to My Kaspersky

  1. Click Finish.

Image: successful activation of Kaspersky Security Cloud

If it did not help, please create a request to Technical Support through My Kaspersky. For instructions on using My Kaspersky, see the Online Help.

 
 
 
 
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