The article refers to Kaspersky Security Cloud — Family and Kaspersky Security Cloud — Personal.
To know the cause of problems that occur during Kaspersky Security Cloud databases update, Kaspersky Lab Technical Support may ask you to send a detailed update report. Information on the progress of update tasks is saved to the report.
To get a detailed report, follow the steps below.
For the guide on opening the application window, please refer to this article.
Run the databases update task in Kaspersky Security Cloud. Wait until it completes or returns an error.
For a guide on opening the application window, see this guide.
Archive the update report file (for example, using WinZip).
Create a request to Kaspersky Lab Technical Support via My Kaspersky. Please describe the problem in detail and attach your archived report.
For instructions on using My Kaspersky, visit the Online Help page.
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