1. In the main window of Kaspersky Security Cloud, click the gear icon  .

For the guide on opening the application window, please refer to this article. 

2. In the Settings window, go to Additional and click Reports and Quarantine.

3. In the Reports and Quarantine settings view, select the check box Log non-critical events.

Run the databases update task in Kaspersky Security Cloud. Wait until it completes or returns an error.

1. In the main window of Kaspersky Security Cloud, click More Tools.

For a guide on opening the application window, see this guide.

2. In the Tools window, click Report.

3. In the Reports window, click Detailed reports.

4. In the Detailed Reports window, select Database Update and the period for the report.
5. Click Export.

6. In the Save As dialog box, enter the name for the report and select the folder where the report will be saved.
7. Click Save.

8. In the Detailed Reports window, select the update task for which you need to get the report.
9. In the right frame, click Details.

10. Click Export.

11. In the Save As dialog box, enter the name for the report and select the folder where the report will be saved.
12. Click Save.

Archive the update report file (for example, using WinZip).

Create a request to Kaspersky Lab Technical Support via My Kaspersky. Please describe the problem in detail and attach your archived report.

For instructions on using My Kaspersky, visit the Online Help page.

1. In the main window of Kaspersky Security Cloud, click the gear icon  . For a guide on opening the application window, see this guide.
2. In the Settings window, go to Additional and click Reports and Quarantine.
3. In the Reports and Quarantine settings view, clear the check box Log non-critical events.