The article refers to Kaspersky Security Cloud — Family and Kaspersky Security Cloud — Personal.
To fix some of the problems with Kaspersky Security Cloud that you can encounter, Kaspersky Lab support engineers may ask you to send the report on the application's components.
Your Technical Support engineer will tell you which trace level to select. If you received no instructions on which level to choose, use Recommended.
In the Support Tools window, click Enable traces.
If you know which component caused an error in Kaspersky Security Cloud, we recommend that you disable all other protection components while traces are being collected. For example, if Web Anti-Virus seems to malfunction, disable all protection components except for Web Anti-Virus.
Trace files are created as text files with the .log extension and unique names:
[Product name]_[Product version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].
E.g. KAV.18.0.0.405_04.11_16.12_1320.SRV.log
To find the files:
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