If Kaspersky Internet Security 18 for Mac functions incorrectly:
If the issue persists after reinstallation, collect trace files and send them to Technical Support.
We do not recommend that you perform the actions described below unless they are required and guided by a Technical Support engineer.
Tracing is writing the detailed information about the performance of the application to a file. Support engineers use trace files for identifying the issue in the application.
To get traces of the application performance:
Send a request to Kaspersky Lab Technical Support via My Kaspersky, and include a description of the error. Attach the trace files to your request. For information on how to use My Kaspersky, please refer to the Online Help page.
Trace files are saved to Macintosh HD/Library/Logs/Kaspersky Lab.
Library is a hidden folder. To access the folder:
To hide the folder, use the command:
chflags hidden ~/Library
Please let us know what you think about the site design, improvements we could add and any errors we need to eliminate
Thank you for submitting your feedback. We will review your feedback shortly.
Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.
Your suggestions will help improve this article.