“Cannot connect to the VPN provider” error in Kaspersky VPN Secure Connection for iOS

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Issue

You receive the “Cannot connect to the VPN provider. Please try again later” error message when trying to establish a secure connection in Kaspersky Secure Connection for iOS.

Solution

• Please check whether your device is connected to the Internet. May be you are connected to the network that requires authentication.
• Make sure that your Internet provider allows VPN connections.  
• Ensure that your proxy server connection settings are correct, in case you use one.

What to do if the issue persists

If the error persists, submit a request to Kaspersky technical support via My Kaspersky, and include a detailed description of the issue. 

For instructions on how to use My Kaspersky, see the Online Help page.

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