To fix some of the problems with Kaspersky Total Security 2018 that you may experience, Kaspersky Lab Technical Support may require trace files of the application's components.
Your Technical Support engineer will tell you which trace level to select. If it was not specified, use Recommended.
Click Enable traces.
If a particular component (or one of its subsystems) has been identified as the reason for a failure in Kaspersky Total Security 2018, we recommend that you disable all other protection components while traces are being collected. For example, if Web Anti-Virus seems to malfunction, disable all protection components except for Web Anti-Virus.
The trace files will be saved as text files with the .log extension under unique names:
[Product name]_[Product version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].
E.g. KAV.18.0.0.405d_12.05_15.29_2112.SRV
In some cases, Technical Support may need the *HST.log file. Technical Support engineer will provide you with the instructions on how to get it.
To locate the trace files you have created, do the following:
After you collect the reports, upload them to the Kaspersky Lab server. To do it:
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