How to create a report using the application Info.sh for Mac

 

General articles: macOS

 
 
 

How to create a report using the application Info.sh for Mac

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2018 Dec 03 ID: 14534
 
 
 
 

To process requests, Kaspersky Lab technical support might need a report generated by the Info.sh application. The following information will be collected in the report:

  • The names of applications and browser extensions on the device.
  • Startup settings for installed applications.
  • MD5 hashes.

To create a report:

  1. Download the Info.zip archive and extract the files from it.
  2. Open Finder. 
  3. Go to ApplicationsUtilities. 
  4. Double-click Terminal

Opening Terminal from Finder 

  1. Drag and drop info.sh from the archive to the Terminal window.
  2. Press Enter on the keyboard. 

Moving the info.sh file to Terminal 

The report file lk.tar.gz will appear on the Desktop. 

Send a request to Kaspersky Lab technical support via My Kaspersky. Please describe the issue in detail and attach the lk.tar.gz file to your request. 

For information on how to use My Kaspersky, see the Online Help page.

 
 
 
 
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