Kaspersky Lab technical support specialists might request reports on the activity of the application’s components. These are called trace files.
Click Enable traces.
Trace files have been created.
The application saves trace files with unique names, in the LOG format: [Shortened product name]_[Product version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].
For example: SAAS.19.0.0.1088_05.29_11.39_3216.SRV.log
To locate trace files:
The Kaspersky Lab folder containing the trace files will open.
The report with trace files has been sent.
If you cannot send the report right now (for instance, you have no Internet connection), save it to your computer by clicking Save report. You can send a request to Kaspersky Lab technical support via the My Kaspersky portal at a more convenient time. Please attach the report to your request. For information on how to use My Kaspersky, see the Online Help page.
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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