Solving Kaspersky Security 10 for Windows Server installation and removal issues

 

Kaspersky Security 10.x for Windows Server

 
 
 

Solving Kaspersky Security 10 for Windows Server installation and removal issues

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Latest update: February 11, 2020 ID: 15385
 
 
 
 

Issue

When installing or removing Kaspersky solutions for business, the following errors may occur:

  • Error 27300: Error installing driver ***
  • Error 27320: Error configuring service
  • Error 1603: Setup process error
  • Error 1723: Problem with the installer package
  • Error: Uninstallation password or user name has not been specified or is incorrect
  • Remote installation has been completed with an error on this device: Fatal error during installation
  • Remote installation has been completed with an error on this device: To install the application, you must accept the terms of the License Agreement
 
 
 
 

Solution

To solve the issue, try completing the following steps:

  1. Make sure that:
    • You enter the correct password if uninstalling the application requires one.
    • The application is being installed/uninstalled under an administrator account.
    • The algorithms used by the encryption libraries are identical.
  2. Try removing the application locally, without using Kaspersky Security Center tasks.
  3. Check the configuration of the group policy objects (GPO) or relocate the device into an organizational unit (OU) without current policies and enforce GPOs.
  4. If a third-party data protection software is installed on the device, update the software to the latest version.
  5. Download the latest version of a Kaspersky application distribution package and retry installing/uninstalling the application.

If the solution didn't help, submit a request with the detailed description of the issue, the GSI report and the error screenshot to Kaspersky technical support via Kaspersky CompanyAccount.

 
 
 
 
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