Kaspersky Internet Security for Android stops unexpectedly or returns an error

 

Kaspersky Internet Security for Android

 
 
 

Kaspersky Internet Security for Android stops unexpectedly or returns an error

Back to "Troubleshooting"
Latest update: February 25, 2020 ID: 15428
 
 
 
 

Issue

Kaspersky Internet Security for Android may stop unexpectedly or return an error when running in a background mode.

Solution

  1. Add Kaspersky Internet Security for Android to exclusions for the battery saving mode.
  2. Lift the limitations for running in a background mode for this application, if such limitations are set on device.  
  3. Allow autorun for the application.  For more information about the settings, see instructions for your device model on a vendor’s website.

What to do if the error persists

If the issue persists, submit a request to Kaspersky technical support via My Kaspersky. Please include a detailed description of the issue.

For information on how to use My Kaspersky, see the  Online Help page.

 
 
 
 
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