How to get Kaspersky Security Center for Linux trace files
Latest update: April 05, 2024
ID: 15743
Show applications and versions that this article concerns
- Kaspersky Security Center 15 for Linux (version 15.0.0.12912)
- Kaspersky Security Center 14.2 for Linux (version 14.2.0.23324)
- Kaspersky Security Center 14 for Linux (version 14.0.0.4490)
When creating a request to Kaspersky Technical Support, you may be asked to send trace files as they contain diagnostic information.
You can either enable tracing manually on the server with Kaspersky Security Center for Linux installed or use ready-made scripts from the ksctrace.zip archive.
How to collect trace files of the Kaspersky Security Center for Linux Administration Server
- Download the ksctrace.zip archive if you want to use the scripts from it to enable and disable trace logging. You can also enable and disable trace logging manually.
- Enable trace logging:
- Using the script for a standard Kaspersky Security Center installation:bash ./ksc_adminserver_trace_4.sh
- Manually for a standard Kaspersky Security Center installation:mkdir -p /etc/opt/kaspersky/klnagent_srv/1103/1.0.0.0/Debug
echo -n 4 > /etc/opt/kaspersky/klnagent_srv/1103/1.0.0.0/Debug/TraceLevel
echo -n "/tmp" > /etc/opt/kaspersky/klnagent_srv/1103/1.0.0.0/Debug/TraceDir
echo -n 8192 > /etc/opt/kaspersky/klnagent_srv/1103/1.0.0.0/Debug/TraceMaxSizeMB
mkdir -p /etc/opt/kaspersky/klnagent_srv/1093/1.0.0.0/Debug
echo -n 4 > /etc/opt/kaspersky/klnagent_srv/1093/1.0.0.0/Debug/TraceLevel
echo -n "/tmp" > /etc/opt/kaspersky/klnagent_srv/1093/1.0.0.0/Debug/TraceDir
echo -n 8192 > /etc/opt/kaspersky/klnagent_srv/1093/1.0.0.0/Debug/TraceMaxSizeMB
sudo killall -USR1 klserver
sudo killall -USR1 klnagent - Using the script for a failover installation:bash ./ksc_klfoc_trace_4.sh
- Manually for a failover installation:mkdir -p /etc/opt/kaspersky/klnagent_klfoc/1103/1.0.0.0/Debug
echo -n 4 > /etc/opt/kaspersky/klnagent_klfoc/1103/1.0.0.0/Debug/TraceLevel
echo -n "/tmp" > /etc/opt/kaspersky/klnagent_klfoc/1103/1.0.0.0/Debug/TraceDir
echo -n 8192 > /etc/opt/kaspersky/klnagent_klfoc/1103/1.0.0.0/Debug/TraceMaxSizeMB
mkdir -p /etc/opt/kaspersky/klnagent_klfoc/KLFOC/1.0.0.0/Debug
echo -n 4 > /etc/opt/kaspersky/klnagent_klfoc/KLFOC/1.0.0.0/Debug/TraceLevel
echo -n "/tmp" > /etc/opt/kaspersky/klnagent_klfoc/KLFOC/1.0.0.0/Debug/TraceDir
echo -n 8192 > /etc/opt/kaspersky/klnagent_klfoc/KLFOC/1.0.0.0/Debug/TraceMaxSizeMB
mkdir -p /etc/opt/kaspersky/klnagent_klfoc/1093/1.0.0.0/Debug
echo -n 4 > /etc/opt/kaspersky/klnagent_klfoc/1093/1.0.0.0/Debug/TraceLevel
echo -n "/tmp" > /etc/opt/kaspersky/klnagent_klfoc/1093/1.0.0.0/Debug/TraceDir
echo -n 8192 > /etc/opt/kaspersky/klnagent_klfoc/1093/1.0.0.0/Debug/TraceMaxSizeMB
sudo killall -USR1 klfoc
sudo killall -USR1 klserver
sudo killall -USR1 klnagent
- Using the script for a standard Kaspersky Security Center installation:
- Reproduce the issue.
- Disable trace logging:
- Using the script for a standard Kaspersky Security Center installation:bash ./ksc_adminserver_trace_off.sh
- Manually for a standard Kaspersky Security Center installation:rm -rf /etc/opt/kaspersky/klnagent_srv/1103/1.0.0.0/Debug
rm -rf /etc/opt/kaspersky/klnagent_srv/1093/1.0.0.0/Debug
sudo killall -USR1 klserver
sudo killall -USR1 klnagent - Using the script for a failover installation:bash ./ksc_klfoc_trace_off.sh
- Manually for a failover installation:rm -rf /etc/opt/kaspersky/klnagent_klfoc/1103/1.0.0.0/Debug
rm -rf /etc/opt/kaspersky/klnagent_klfoc/KLFOC/1.0.0.0/Debug
rm -rf /etc/opt/kaspersky/klnagent_klfoc/1093/1.0.0.0/Debug
sudo killall -USR1 klfoc
sudo killall -USR1 klserver
sudo killall -USR1 klnagent
- Using the script for a standard Kaspersky Security Center installation:
- Send the collected trace files along with other requested information to Kaspersky Technical Support.
- By default, Administration Server trace files are logged to the /tmp directory and collected into a report using the collect.sh script.
How to collect trace files of Network Agent for Linux
- Download the ksctrace.zip archive if you want to use the scripts from it to enable and disable trace logging. You can also enable and disable trace logging manually.
- Enable trace logging of:
- Level 4 (default) using the script:bash ./ksc_nagent_linux_trace_4.sh
- Level 4 (default) manually:mkdir -p /etc/opt/kaspersky/klnagent/1103/1.0.0.0/Debug
echo -n 4 > /etc/opt/kaspersky/klnagent/1103/1.0.0.0/Debug/TraceLevel
echo -n "/opt/kaspersky/klnagent64/sbin" > /etc/opt/kaspersky/klnagent/1103/1.0.0.0/Debug/TraceDir
sudo killall -USR1 klnagent - Level 5 (if instructed by a Technical Support specialist) using the script:bash ./ksc_nagent_linux_trace_5.sh
- Level 5 (if instructed by a Technical Support specialist) manually:mkdir -p /etc/opt/kaspersky/klnagent/1103/1.0.0.0/Debug
echo -n 5 > /etc/opt/kaspersky/klnagent/1103/1.0.0.0/Debug/TraceLevel
echo -n "/opt/kaspersky/klnagent64/sbin" > /etc/opt/kaspersky/klnagent/1103/1.0.0.0/Debug/TraceDir
sudo killall -USR1 klnagent
- Level 4 (default) using the script:
- Reproduce the issue.
- Disable trace logging:
- Using the script:bash ./ksc_nagent_linux_trace_off.sh
- Manually:rm -rf /etc/opt/kaspersky/klnagent/1103/1.0.0.0/Debug
sudo killall -USR1 klnagent
- Using the script:
- Send the collected trace files along with other requested information to Kaspersky Technical Support.
- By default, Administration Server trace files are logged to the /opt/kaspersky/klnagent64/sbin directory and collected into a report using the collect.sh script.
