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When creating a request to Kaspersky technical support concerning an issue with Kaspersky Security Center Web Console, you may be asked to attach log files that may help find the cause of the problem.
To collect log files, during the installation of Web Console at step Kaspersky Security Center Web Console collection settings select the check box Enable logging of Kaspersky Security Center Web Console activities.
Logs are written into text files all the time the application is running and saved into the folder <Kaspersky Security Center Web Console installation folder>\logs. Once a log file reaches the maximum size (50 MB), a new file is created.
File names have the following format: <component name>.<device name>-<file revision number>.YYYY-MM-DD.
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
Kaspersky Security Center takes the complexity out of security administration and IT systems management.
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