Activation error. Activation server is unavailable


Kaspersky Internet Security 2013


Activation error. Activation server is unavailable

Back to "Activation errors"
2012 Nov 20 ID: 8770


If the following message is displayed on the screen when working from with the program "Activation error:2. (Activation server is unavailable)", perform the following actions:

1. Check access to the Internet

To resolve the situation, check if you have Internet access, using the web browser Internet Explorer. If you do not have Internet access, contact your ISP for details. Try to activate the application once again after access to the Internet is restored.

2. Configure Firewall correctly


If Firewall is installed on your computer, make sure that an allowing rule is created for the process avp.exe in the Firewall settings.

ЗамечаниеFirewall secures your computer protection on local networks and Internet. Firewall is a program which monitors data transferred via Internet or local networks. According to the Firewall settings, it blocks or allows data transferring.

3. Check system date on your computer

You can find detailed instructions on how to check whether the system date is set correctly in KB3508

4. Repeat the activation attempt in an hour


If the recommendations described above did not help to resolve the problem, try to activate later (in about an hour).

5. Contact Kaspersky Lab Technical Support

If the error keeps repeating, create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Describe your problem in all details. 

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