Online banking launch in Mozilla Firefox 12 ends with an error

 

Kaspersky Internet Security 2013

 
 
 

Online banking launch in Mozilla Firefox 12 ends with an error

Back to "Troubleshooting"
2012 Dec 07 ID: 8863
 
 
 
 

Sometimes when restarting Mozilla Firefox 12.0 web browser in the Safe Money mode, error messages appear informing that the browser cannot be opened.

In order to resolve the problem, do the following:

  1. Close all Mozilla Firefox windows.
  2. Next:
    • For users of Windows XP:
      • In the left bottom corner of the screen click Start.
      • Select Run.

      • In the Run window in the Open field enter:
        • for Windows XP 32-bitС:\Program Files\Mozilla Firefox\firefox.exe -P
        • for Windows XP 64-bit: С:\Program Files (x86)\Mozilla Firefox\firefox.exe -P
      • Click the OK button. 

    • For users of Windows Vista/7:
      • In the left bottom corner of the screen click Start.
      • In the search string Search programs and files enter:
        • for Windows Vista/7 32-bitС:\Program Files\Mozilla Firefox\firefox.exe -P
        • for Windows Vista/7 64-bit: С:\Program Files (x86)\Mozilla Firefox\firefox.exe -P

  1. In the Firefox – Choose User Profile window select any profile, except SafeBrowser.
  2. Click the Start Firefox button.

What to do if the resolution did not help

If the given resolution did not help, send a request to Kaspersky Lab Technical Support via the My Account service. Give detailed description of your problem.

 
 
 
 
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