Main known issues in Kaspersky Anti-Virus 2013 work

 

Kaspersky Anti-Virus 2013

 
 
 

Main known issues in Kaspersky Anti-Virus 2013 work

Back to "Troubleshooting"
2012 Oct 09 ID: 8933
 
 
 
 

Main known issues in Kaspersky Anti-Virus 2013 are the following:

  • File Anti-Virus may process certain file formats incorrectly. Information about processing errors is displayed in the report on File Anti-Virus operation.
  • In some cases, files that were moved to Quarantine from a local network cannot be restored from Quarantine.
  • The application does not scan traffic of services that use TLS v1.2.
  • If Kaspersky Anti-Virus 2013 plugins have not been enabled at the first startup of Internet Explorer after the application installation, further activation of those plugins is only possible through the web browser settings.
  • At the first startup of Internet Explorer after the application installation, the web browser for which Kaspersky Anti-Virus 2013 plugins have been enabled, may prompt you to disable those plugins.
  • For Mozilla FirefoxKaspersky Anti-Virus plugins are disabled by default. Those plugins are activated through the web browser settings.
  • You may be prompted to install a special certificate for encrypted connections to ensure a proper functioning of Opera browser.
  • You have to update the anti-virus databases when switching from Kaspersky Anti-Virus 2013 to Kaspersky Internet Security 2013.

If Kaspersky Anti-Virus starts malfunctioning, use the information from the Troubleshooting section to resolve the problem.

If the given resolutions do not help, contact Kaspersky Lab Technical Support.

 
 
 
 
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