Internet pages are imaged incorrectly or will not download at all with Kaspersky Internet Security 2013 installed

 

Kaspersky Internet Security 2013

 
 
 

Internet pages are imaged incorrectly or will not download at all with Kaspersky Internet Security 2013 installed

Back to "Troubleshooting"
2013 May 08 ID: 8971
 
 
 
 

After installation of Kaspersky Internet Security 2013 some Internet pages can be imaged incorrectly. If you have the same problem, perform the following to rectify it:

Step 1. Disable  the application self-defense.

Step 2. In the C:\ root directory create the folder http_packets.

Step 3. Enable traces on the Recommended level using the utility from the application interface.

Step 4. Perform the following actions:

  • if your computer works under a 32-bit OS:
    • run the file trace_httpanzl.reg from the folder x86 located in the http_panzl13.zip

  • if your computer works under a 64-bit OS:
    • run the file trace_httpanzl.reg from the folder x64 located in the http_panzl13.zip.

Step 5. Restart Kaspersky Internet Security. To do it, perform the following:

  1. Right-click the Kaspersky icon in the right lower part of the screen.
  2. Select Exit from the context menu.

  1. Then, perform the following actions:

 

For users of Window XP/Vista/7

  • Click the Start button.
  • Select All programs -> Kaspersky Internet Security 2013 -> Kaspersky Internet Security 2013

 

For users of Windows 8

  • Go to the Start screen and right-click any free space.
  • In the bottom part of the screen on the open panel, click All Apps.

  • On the Apps screen select Kaspersky Internet Security 2013.

Step 6. Save the program settings to the folder C:\http_packets (Open the main program window –> the Settings button –> the Advanced Settings tab –> Manage Settings –> the Export...  button –> in the window Please specify a configuration file select the C:\http_packets folder and enter a file name –> the Save button).

Step 7. Reproduce the problem: launch the Internet browser and try to open the “problem” site.

Step 8. Make a screenshot of the problem site.

Step 9. Close the browser.

Step 10. Pack all files in the folder C:\http_packets to an archive, for example, by WinZip, and give the archive a unique name. Delete all files from the folder C:\http_packets.

Step 11. Perform the following actions:

  • if your computer works under a 32-bit OS:
    • run the file trace_httpanzl_OFF.reg from the folder x86 located in the http_panzl13.zip

  • if your computer works under a 64-bit OS:
    • run the file trace_httpanzl_OFF.reg from the folder x64 located in the http_panzl13.zip.

Step 12. Disable traces on the Recommended level using the utility via the program interface.

Step 13. Enable the application self-defense (Open the main program window –> the Settings button –> the Advanced Settings tab –> Self-Defense –> check the  Enable Self-Defense box –> the OK button).

Step 14. Get the report about the system state using the application's utility.

Send the received information with the description of the problem to Kaspersky Lab Technical Support via the My Account service. Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.

 
 
 
 
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