How to create trace files for the Kaspersky Endpoint Security for Windows management plug-in in Kaspersky Security Center

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This article concerns:

• Kaspersky Security Center 13
• Kaspersky Security Center 12
• Kaspersky Security Center 11

Kaspersky technical support may request a trace file in order to troubleshoot issues with the management plug-in for Kaspersky Endpoint Security 11 for Windows.

To create a trace file for the management plug-in:

1. Download the archive on the computer with the Administration Console installed:
   • Plug-in for version 11.1 and later: KES11.x_plugin_trace_on_off.zip
   • Plug-in for version 11.0 and 11.0.1: KES11_plugin_trace_on_off.zip
2. If Kaspersky Endpoint Security 11 for Windows is installed on the computer with the Administration Console, make sure that Self-Defense is disabled in the application.
3. Unpack the archive and run the file:
   • For 32-bit operating systems: Trace_ON_x32.reg
   • For 64-bit operating systems: Trace_ON_x64.reg
4. Restart the Administration Console.
5. Reproduce the situation in which the issue with the application management plug-in arose.
6. Disable tracing. To do so, run the following file from the archive:
   • For 32-bit operating systems: Trace_OFF_x32.reg
   • For 64-bit operating systems: Trace_OFF_x64.reg
7. Send the resulting file to Kaspersky technical support. Please include a detailed description of the issue.

Management plug-in trace files will be created in the %ProgramData%/Kaspersky Lab folder and have the following format:
KES.Version number_Date of creation_Time of creation_PID.AdminGUI.dll.log.enc1

Useful references

How to collect traces for troubleshooting Kaspersky Endpoint Security 11 for Windows

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