How to create a trace file for the Kaspersky Endpoint Security for Windows management plug-in in Kaspersky Security Center

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The article concerns:

• Kaspersky Security Center 11 (version 11.0.0.1131)
• Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0)
• Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 (version 10.4.343.0)

Kaspersky Lab technical support may request a trace file in order to troubleshoot issues with the management plug-in for Kaspersky Endpoint Security 10 and 11.x for Windows.

To create a trace file for the management plug-in:

1. Download the archive on the computer with the Administration Console installed:
   • plug-in for version 11.1 — KES11.1_plugin_trace_on_off.zip
   • plug-in for versions 11.0 and 11.0.1 for Windows — KES11_plugin_trace_on_off.zip
   • plug-in for version 10 SP2 for Windows — KES10SP2_trace_on_off.zip
   • plug-in for version 10 SP1 for Windows — KES10SP1_trace_on_off.zip
2. If Kaspersky Endpoint Security 10 for Windows is installed on the computer with the Administration Console, make sure that Self-Defense is disabled in the application.
3. Unpack the archive and run the file:
   • For 32-bit operating systems: Trace_ON_x32.reg
   • For 64-bit operating systems: Trace_ON_x64.reg
4. Restart the Administration Console.
5. Reproduce the situation in which the issue with the application management plug-in arose.
6. Disable tracing. To do so, run the following file from the archive:
   • For 32-bit operating systems: Trace_OFF_x32.reg
   • For 64-bit operating systems: Trace_OFF_x64.reg
7. Please send the resulting file to Kaspersky Lab technical support, along with a description of the issue.

Management plug-in trace files are created in the %ProgramData% folder and have the following format:
KES.Version number_Date created_Time created_PID.AdminGUI.dll.log.enc1

Useful references

How to get trace files in Kaspersky Endpoint Security 10 for Windows
Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for Windows

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