How to create a trace file for the Kaspersky Endpoint Security for Windows management plug-in in Kaspersky Security Center

 

Kaspersky Security Center 10

 
 
 

How to create a trace file for the Kaspersky Endpoint Security for Windows management plug-in in Kaspersky Security Center

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Latest update: 2019 Aug 22 ID: 9348
 
 
 
 

The article concerns:

  • Kaspersky Security Center 11 (version 11.0.0.1131)
  • Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0)
  • Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 (version 10.4.343.0)
 
 
 
 

Kaspersky Lab technical support may request a trace file in order to troubleshoot issues with the management plug-in for Kaspersky Endpoint Security 10 and 11.x for Windows.

To create a trace file for the management plug-in:

  1. Download the archive on the computer with the Administration Console installed:
  2. If Kaspersky Endpoint Security 10 for Windows is installed on the computer with the Administration Console, make sure that Self-Defense is disabled in the application.
  3. Unpack the archive and run the file:
    • For 32-bit operating systems: Trace_ON_x32.reg
    • For 64-bit operating systems: Trace_ON_x64.reg
  4. Restart the Administration Console.
  5. Reproduce the situation in which the issue with the application management plug-in arose.
  6. Disable tracing. To do so, run the following file from the archive:
    • For 32-bit operating systems: Trace_OFF_x32.reg
    • For 64-bit operating systems: Trace_OFF_x64.reg
  7. Please send the resulting file to Kaspersky Lab technical support, along with a description of the issue.

Management plug-in trace files are created in the %ProgramData% folder and have the following format:
KES.Version number_Date created_Time created_PID.AdminGUI.dll.log.enc1

Kaspersky Endpoint Security for Windows plug-in trace file

 
 
 
 
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Useful references

How to get trace files in Kaspersky Endpoint Security 10 for Windows
Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for Windows

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