This article concerns:
Kaspersky technical support may request a trace file in order to troubleshoot issues with the management plug-in for Kaspersky Endpoint Security 11 for Windows.
To create a trace file for the management plug-in:
Management plug-in trace files will be created in the %ProgramData%/Kaspersky Lab folder and have the following format: KES.Version number_Date of creation_Time of creation_PID.AdminGUI.dll.log.enc1
How to collect traces for troubleshooting Kaspersky Endpoint Security 11 for Windows
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Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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