Web pages not loading or not displayed correctly after installing Kaspersky Endpoint Security 10 for Windows

 

Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)

 
 
 

Web pages not loading or not displayed correctly after installing Kaspersky Endpoint Security 10 for Windows

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Latest update: July 28, 2021 ID: 9998
 
 
 
 

This article concerns Kaspersky Endpoint Security 10 for Windows:

  • Kaspersky Endpoint Security 10 Service Pack 1 Maintenance Release 4 (version 10.2.6.3733)
  • Kaspersky Endpoint Security 10 Service Pack 1 Maintenance Release 3 (version 10.2.5.3201)
  • Kaspersky Endpoint Security 10 Service Pack 1 Maintenance Release 2 (version 10.2.4.674)
 
 
 
 
In some cases your browser may stop opening pages or start displaying them incorrectly after the installation of Kaspersky Endpoint Security 10 for Windows. Before submitting a request to technical support, do the following:
  • Check if the problem occurs in other browsers. 
    For example, if you are using MS Internet Explorer, try opening web pages with Mozilla Firefox.
  • Try to find out which component of Kaspersky Endpoint Security 10 for Windows causes the issue.
    Disable the components one by one and try opening a webpage.   
How to submit a request to the Technical Support Service:
  1. Disable Self-Defense in Kaspersky Endpoint Security 10.
  2. Enable level 500 trace file generation in Kaspersky Endpoint Security 10 for Windows GUI.
  3. Create a folder named http on disk C (С:\http).
  4. Download KES10_http_dump.zip (or SP1_HTTPTrafficDump.zip for Kaspersky Endpoint Security 10 SP1) and extract it.
  5. Run the trace_http_kes10_ON.reg file (for 64-bit OS: trace_http_kes10_ON_x64.reg).
  6. Restart the computer.
  7. Save the application settings into the install.cfg file.
  8. Reproduce the issue: try opening a problem web page in a browser.
  9. Make a screenshot of the problem web page.
  10. Close the browser.
  11. Compress all files in the C:\http folder into an archive. Delete all files from this folder, except for the archive file you have just created.
  12. Run the trace_http_kes10_OFF.reg file (for 64-bit OS: trace_http_kes10_OFF_x64.reg).
  13. Restart the computer.
  14. Disable the trace file generation in the application GUI.
  15. Use the GetSystemInfo utility to generate a report about your system.
  16. Enable Self-Defense after collecting all required data. Send the following files with a detailed description of the issue to the Technical Support Service:

Send a request to Kaspersky technical support with a detailed description of an issue through Kaspersky CompanyAccount. Before contacting the support, see the guide on creating a request in the knowledge base. Attach the following to your request:

  • The screenshot made at step 9.
  • The archive created at step 11.
  • Kaspersky Endpoint Security traces collected at step 14.
  • The GetSystemInfo utility report created at step 15.
 
 
 
 
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