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  • Average response time: 24 hours
  • Language: English
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  • Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
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  • Average response time: 3 min
  • Language: English

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Proceed with this section if your question relates to one of the following topics:

  • Charges and refunds
  • Changing order details
  • Renewals and switching to another application
  • Subscriptions and cancellations
  • Undelivered or incomplete orders
  • Where and how to purchase
  • Other issues that could occur during purchasing or receiving your order

If you've purchased from a retail partner

If you've purchased the product from one of Kaspersky retail partners, please contact your retail partner directly (Find a retail partner).


If you've purchased on the official Kaspersky website

When you place a purchase order for the product through the Kaspersky webpage, the order is processed by one of our e-commerce partners. To identify which e-commerce partner has processed your purchase order and contact support, please do the following:

  • If in the history of your card transactions you see... Your partner is
    DR*Kaspersky Lab
    DR*Kaspersky BD
    Digital River
  • If your order number: Example Your partner
    Contains 11 or 12 digits 20564778810
    Digital River
    Contains several digits and several letters 1AB2CDDEFJH
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
Contacts for MSA customers
Working hours Mon–Fri, 09:00 am – 7:00 pm (ET)
Priority Response
Language: English

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Professional Services
Kaspersky Lab Professional Services provides customers with a personalized, dedicated service engagement. Our trusted professional service engineers offer in-depth product knowledge for comprehensive deployment assistance and hands-on learning.
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Premium Support Plans
Kaspersky Lab’s Maintenance Service Agreement (MSA) programs offer a range of superior support options for all of your security needs. Protect your business with world-class assistance from our local team of certified engineers.
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