Kaspersky Expert Installation Support Service Terms and Conditions

Latest update: July 24, 2020 ID: 15470
 
 
 
 

Kaspersky Expert Installation Support Service Terms and Conditions

We welcome you as a Kaspersky Expert Installation Support customer.


Kaspersky Expert Installation Support Powered by Kaspersky technical support team. (“Kaspersky Technical Support”) will confirm receipt of your order and provide Installation only if (1) you accept the terms of this Kaspersky Premium Installation Support Service Agreement (“Agreement”), and (2) the Service is available.

You accept the terms of this Agreement by accepting provision of the Service, by accepting these terms and completing your transaction when ordering online, or, when ordering by any other means, including telephone purchase according to the acceptance procedures for the applicable Service.

1. Kaspersky Expert Installation Support

Kaspersky Technical Support provides support and assistance to customers covering a wide range of questions and issues. Kaspersky Expert Installation support entitles you, the customer (“You” or the “Customer”), the installation of your Kaspersky application on one (1) windows or one (1) mac device via remote support by a support specialists (“Service Agent”).

Support will be provided via chat and remote session daily between:

24 hours a  day, 7 days a week (except select holidays)

Major US holidays excluded are Christmas and at other times at Kaspersky Technical support’s discretion.

2. Your Responsibilities

You agree to:

  • Follow the procedures and fulfill the requirements that Kaspersky Technical Support provides for the Service.
  • Work with the Service Agent performing the routines they specify.
  • Backup your computer hard disk drive and/or other storage devices you may have before your session with the Services Agent begins
  • Be responsible for any loss, alteration or corruption of your data, software or files
  • Ensure your computer meets all requirements and specifications required for each hardware or software application installed
  • Provide the Service Agent with required passwords and key codes necessary for providing Service
  • Ensure that you have all legal rights, including copyrights for all software and other files on your computer
  • Assume responsibility for problem resolution due to third party hardware and software compatibility issues
  • Defend, indemnify and hold harmless Kaspersky Technical Support and its subcontractors, from and against any and all liabilities, damages, claims or proceedings arising out of your failure for not complying with the above items.

3. Refund Policy

You may cancel within thirty (30) days of the date you ordered an Expert Installation Service, if you have not used it, and obtain a refund. To qualify for this refund (credit or debit card used for purchase), you must contact Kaspersky  Customer Services within thirty (30) days of purchase and request a refund of the fees you paid for the Service. After that period, no refund will be available (except as otherwise required by law). To qualify for this refund no Service(s) should have been provided during the thirty (30) day period. 

4. Transferability

Your right to use the Service is not transferable. You may not use the Service in connection with any sharing arrangement, on behalf of any third-party or with respect to any device not owned by you or software program not installed on devices owned by you.

5. Scope of Services

Kaspersky Technical Support will use commercially reasonable efforts to assist you for the Kaspersky Expert Installation Service you have purchased. However, you acknowledge that not all problems can be diagnosed or corrected easily, and some may require you to return your computer device to its original state, reload the operating system, application software, reload your personal settings and data, or work with a third party hardware or software vendor to resolve the problem. Services are offered on a "Best Efforts" basis and no guarantee of issue resolution is provided.

In the course of providing the Service, Kaspersky Technical Support may determine that the issue is beyond the scope of the Services. Customer acknowledges that Kaspersky Technical Support may not be able solve customer’s particular problem.

6. Cancellation of Services

Kaspersky Technical Support may, at its sole discretion, cancel the Service, in which case you will be entitled to a refund for any unused Service Incidents.

7. Kaspersky Technical Support Warranties

Kaspersky Technical Support warrants that it will perform Services using reasonable care and skill.


THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 


Kaspersky Technical Support does not warrant that Kaspersky Expert Installation service will be able to correct all problems endorsed to it.

8. General

Both of us agree that under this Agreement: 1) all information exchanged is non-confidential. If either of us requires the exchange of confidential information, it will be made under a signed confidentiality agreement; and 2) any information disclosed or provided to Kaspersky Technical Support, over the telephone or electronically shall not be deemed to be customer proprietary information.

Kaspersky Technical Support and our related companies will process, store and use information about your transaction and your contact information, including name, phone numbers, address, and e-mail addresses, to process and fulfil your transaction. We may also contact you to notify you about any product recall, safety issue or service actions. Where permissible under local law, we may use this information to inquire about your satisfaction with our products or the Services discussed above or provide you with information about other products and services and, if we do so, you may at any time decline to receive any further communications from Kaspersky Technical Support. In accomplishing these purposes, we may transfer your information to any country where we do business, we may provide it to entities acting on our behalf, or we may disclose it where required by law. We will not, however, sell or otherwise transfer the personally identifiable information you provide to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.

KASPERSKY TECHNICAL SUPPORT, INCLUDING KASPERSKY TECHNICAL SUPPORT’S SUBCONTRACTORS, SUPPLIERS, OR SOFTWARE PRODUCT DEVELOPERS, WILL NOT BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD-PARTY CLAIMS FOR DAMAGES; 2) LOSS OF, OR DAMAGE TO, DATA; OR 3) SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC DAMAGES, INCLUDING LOST PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

If any provision of this Agreement is deemed unenforceable or void, the remaining provisions will continue to be in effect.

Nothing in this Agreement affects any statutory rights of consumers that cannot be waived or limited by contract.

9.  Governing Law

9.1. If You purchased the Service in the United States, the Agreement shall be governed by the laws of the Commonwealth of Massachusetts, USA, provided, however, that the laws of the U.S. state where You live will govern claims under state consumer protection, unfair competition, or similar laws. To the fullest extent permitted by law, You expressly agree hereby to waive any right to a trial by jury. If You purchased the Service in Canada, the Agreement shall be governed by the laws of the Province of Ontario.

9.2. No action, regardless of form, arising out of this Agreement may be brought more than one (1) year after the cause of action has occurred, or was discovered to have occurred.

9.3. Class Action Waiver and Binding Arbitration. If You reside in the United States, this clause 9.3 applies to You. If a dispute, claim, or controversy of any kind with respect to this Agreement, and both parties couldn't resolve the dispute informally within a reasonable period of time, You and the other party agree to binding individual arbitration before the American Arbitration Association ("AAA") under the Federal Arbitration Act ("FAA"), and not to sue in court in front of a judge or jury. Any proceedings, including but not limited to class action lawsuits, class-wide arbitrations, private attorney-general actions, the combining of individual actions without the consent of all parties, or any other legal procedure where someone acts in a representative capacity, are not permitted. By accepting this Agreement, You agree not to begin or participate in any of the above mentioned class and multi-party proceedings, and any action pursued by You and remedy, if any awarded to You, must be on an individual basis, as provided in this clause. In the event of a binding individual arbitration proceeding between parties, a neutral arbitrator will decide and the arbitrator’s decision will be final except for a limited right of appeal under the FAA. If any conflict exists between this Agreement and the rules of the AAA, this Agreement shall govern.

 
 
 
 
 
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