The issue occurs under Windows 10 Anniversary Update (Redstone 1) or earlier on computers where a Kaspersky Lab application of one of the following versions is installed:

Kaspersky Internet Security 2017 / 2016
Kaspersky Anti-Virus 2017 / 2016
Kaspersky Total Security 2017 / 2016

If you disable audio in an application or in the operating system, the following errors can occur:

Skype does not respond for 10-30 seconds.
Video from the webcam cannot be recorded.
Recording audio with Voice Recorder is unavailable.

To fix the issue, restart the Windows Audio service or reboot the computer.

If the issue persists, send a request to Kaspersky Lab Technical Support through My Kaspersky. For information on how to use My Kaspersky, please refer to the Online Help page.

Was this information helpful?

Yes No

Back to "Other errors"