"Databases are corrupted" error

Problem

The "Databases are corrupted" error appears upon database update attempt:

Solution

1. Download the installer for the application that for you are using:
   • Kaspersky Security Cloud —  Family , Personal , Free
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Small Office Security

   To find out which application is installed on your computer, use the guide in this article.

2. Remove the currently installed application. See this article for instructions. To save the current license, select the License information check box at the Saving objects step of the uninstallation wizard.
3. Reboot the computer.
4. Run the installer and follow the instructions in the article for your application:
   • Kaspersky Security Cloud
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Small Office Security
5. The application will be activated automatically. If it did not activate automatically, activate the application manually. For instructions, see the article for your application:
   • Kaspersky Security Cloud 
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus 
   • Kaspersky Total Security 
   • Kaspersky Small Office Security

What to do if the issue persists

If the error persists, submit a request to Kaspersky technical support via My Kaspersky. Please include a detailed description of the issue.

• Through My Kaspersky, if you are using Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus or Kaspersky Total Security. See the Online Help page for instructions.
• Through Kaspersky Small Office Security Management Console, if you are using Kaspersky Small Office Security. See the Online Help page for instructions.