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Renewal & Order Questions FAQ’s: Purchase Order Questions

 
 
 

1. How do I purchase the product on the web or via the phone?

 
 
 
 
 

2. I want to speak to someone about my order.

 
 
 
 
 

3. After my initial purchase of the product, what do I need to do?

 
 
 
 
 

4. How do I look up my order information or check the status of my order?

 
 
 
 
 

5. What is the refund policy?

 
 
 
 
 

6. I purchased, but I did not receive an activation code

 
 
 
 
 

7. I was double charged for my order, what can I do?

 
 
 
 
 

8. I have already reached the maximum amount of devices allowed on my license. How can I add more devices to my current license?

 
 
 
 
 

9. What is the difference between purchasing directly from Kaspersky or from a retail store such as Best Buy?

 
 
 
 
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