Purchase Questions

 

Renewal & Order Questions FAQ’s: Purchase Order Questions

 
 
 

1. I purchased, but I did not receive an activation code

 
 
 
 
 

2. How do I purchase the product on the web or via the phone?

 
 
 
 
 

3. I want to speak to someone about my order.

 
 
 
 
 

4. After my initial purchase of the product, what do I need to do?

 
 
 
 
 

5. How do I look up my order information or check the status of my order?

 
 
 
 
 

6. What is the refund policy? How do I cancel my order?

 
 
 
 
 

7. I was double charged for my order, what can I do?

 
 
 
 
 

8. I have already reached the maximum amount of devices allowed on my license. How can I add more devices to my current license?

 
 
 
 
 

9. What is the difference between purchasing directly from Kaspersky or from a retail store such as Best Buy?

 
 
 
 
 

10. Why do I have a charge from “DRI*Kaspersky Lab” on my credit card statement?

 
 
 
 
Was this information helpful?
Yes No
Thank you
 

 
 

How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK