Frequently asked questions about purchasing

Order information

What is my order status?

What payment methods can I use?

Should I use spaces or dashes when I enter my credit card number?

Does my billing address have to match the address on file with my credit card?

Why is my credit card being rejected?

When will my credit card be charged?

How will the charge show up on my credit card?

Can I place an order without a credit card?

How can I update my credit card details?

How can I update my email and other billing information?

Do I have to pay sales tax?

How do I get a copy of my invoice?

Delivery information

How do you know the delivery address?

How do I know my order has been delivered?

Subscription information

What is Auto-Renewal?

How will my subscription be automatically renewed?

How do I cancel an Auto-Renewal Plan?

What is your policy on cancelled subscriptions?

Additional information

Where can I get help with installing, using or removing your product?

Why do I need to set my browser to accept cookies?

Are cookies a security risk?

How do I set up my browser to accept cookies?

Download and getting started

How do I download my purchase?

Is downloading the same as installing?

What if the download stops before it completes?

I finished downloading my purchase. Where was the file saved?

How do I redownload my purchase?

How do I get my Activation code?

What do I do if my Activation code is not working?

Returns and cancellations

What is your refund policy?

How do I request a refund?

How do I cancel my order?

When will I see my credit appear in my account?

Privacy and security

What is your privacy policy?

What is the Digital River Secure and Virus Free Protection?

Still need help?
Временно недоступен
  • Business hours: 24/7
    Wait time: 24 hours
  • Language: English, French
Временно недоступен
  • Business hours: 24/7
    Wait time: 3 minutes
  • Language: English
Временно недоступен
  • Business hours: 24/7
    Wait time: 6 minutes
  • Language: English