Contacting Technical Support

If you have any questions about the Advantech UTX-3117-S6A1N hardware system, you are advised to contact the company Merlion, which is the official distributor in Russia, by sending an email to support@merlion.ru. If your issue pertains to only Kaspersky IoT Secure Gateway 1000 and you have not found a solution to the issue in the Kaspersky IoT Secure Gateway 1000 Help Guide, you are advised to contact Aprotech Technical Support by emailing support@aprotech.ru.

To receive additional information about the state of network interfaces and the routing table, you can go to the troubleshooting page at the following address: <Kaspersky IoT Secure Gateway 1000 web interface address>/troubleshooting.html. Information is displayed on the <Kaspersky IoT Secure Gateway 1000 web interface address>/troubleshooting.html page only if you have already logged in to the Kaspersky IoT Secure Gateway 1000 web interface.