Full-disk encryption issues in Kaspersky Endpoint Security 10 SP1 MR3 on specific device models
Latest update: October 09, 2019
ID: 11593
The following devices have limited support Full Disk Encryption with Kaspersky Endpoint Security 10 Service Pack 1 Maintenance Release 3 installed:
| Model | Limitation |
|---|---|
| Acer Aspire E5-574 (UEFI) | Encryption not supported |
| Acer TravelMate 8572T (BIOS) | Encryption not supported |
| Acer TravelMate P453-M (UEFI) | Encryption not supported |
| Dell Latitude D630 (BIOS) | Encryption not supported |
| Dell Latitude E5570 (BIOS) | Encryption not supported |
| Dell Latitude E6230 (UEFI) | Switching input languages with hotkey combinations is unavailable.
Authentication Agent does not identify USB devices when the Legacy ROM option is disabled in UEFI. |
| Dell Latitude E7270 (BIOS) | Encryption not supported |
| Dell Latitude E7470 (BIOS) | Encryption not supported |
| Dell Latitude E5470 (BIOS) | Encryption not supported |
| Dell Latitude E6410 (UEFI) | Encryption not supported |
| Dell Latitude E6420 (UEFI) | Authentication Agent does not support smart cards and tokens. |
| Dell Precision 5510 (BIOS) | Encryption not supported |
| Dell Vostro 1320 (BIOS) | Encryption not supported |
| Dell Vostro 1720 (BIOS) | Encryption not supported |
| Dell Vostro 5470 | Encryption not supported |
| FUJITSU CELSIUS W370 (BIOS) | Encryption not supported |
| FUJITSU LIFEBOOK A555 (BIOS) | Encryption not supported |
| FUJITSU LIFEBOOK U772 | Encryption not supported (Authentication Agent is not compatible with the devices which use Intel Rapid Start). |
| FUJITSU LIFEBOOK WS1 | The SSO technology is not supported. |
| HP 250 G3 (UEFI) | Encryption not supported |
| HP 350 G1 (UEFI) | Encryption not supported |
| HP 350 G2 (UEFI) | Encryption not supported |
| HP EliteBook 8540p | Encryption not supported |
| HP EliteBook Folio 1040 G2 (UEFI) | Encryption not supported |
| HP EliteDesk 800 G1 SFF (BIOS) | Encryption not supported |
| HP ProBook 430 G1 (UEFI) | Encryption not supported |
| HP ProDesk 400 G2 (BIOS) | Encryption not supported |
| HP ProDesk 600 G1 (BIOS) | Encryption not supported |
| HP Spextre XT Pro 13-b000 (UEFI Mode) | Encryption not supported |
| HP ZBook 14 G2 (BIOS) | Encryption not supported |
| HP ZBook 15 G2 (BIOS) | Encryption not supported |
| HP ZBook 15u G2 (BIOS) | Encryption not supported |
| HP ZBook 17 G2 (BIOS) | Encryption not supported |
| Lenovo Thinkpad E455 (BIOS) | Encryption not supported |
| Lenovo Thinkpad T430 (2344BMU) | Encryption not supported |
| Lenovo Thinkpad T440P (BIOS) | Encryption not supported |
| Lenovo Thinkpad T440P (20AWS1A600) (BIOS) | Encryption not supported |
| Lenovo Thinkpad T450 (BIOS) | Encryption not supported |
| Lenovo ThinkPad T540p (20BE00B8GE) (BIOS) | Encryption not supported |
| Lenovo Thinkpad X121e (BIOS) | Encryption not supported |
| Lenovo ThinkPad X240 | Encryption of the SSDpart of the hybrid drive is not supported |
| Lenovo Thinkpad X250 (BIOS) | Encryption not supported |
| Lenovo 20BVS00T00 (UEFI) | Encryption not supported |
| Motherboard ASUS H77 (UEFI) | Switching languages with hotkey combinations is unavailable.
SafeNet etoken 7300 is not identified. |
| Motherboard ASUS P7P55D (BIOS) | Authentication Agent troubleshooting mode is unavailable.
In some cases, reading or writing errors occur due to reconfiguration of the i8259 controller: test authentication agent completes its work with an error. Encryption is not supported on computers running under Microsoft Windows XP. |
| Motherboard MoBo 760GM-E51 (BIOS) | Encryption not supported |
Common limitations:
- Authentication Agent is not compatible with the devices which use Intel Rapid Start.
