What to do if graphic mode doesn’t work when starting Kaspersky Rescue Disk 18

Latest update: March 03, 2021 ID: 14233
 
 

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If you cannot start your computer with Kaspersky Rescue Disk in graphic mode, it might be because your computer’s hardware is not supported.

You can get help with Kaspersky Rescue Disk on the community. To determine the cause of the error, you will need to provide information about your computer's hardware. To do so:

  1. Start the computer with Kaspersky Rescue Disk. 
  2. Press Esc when the message “Press Esc to load Kaspersky Rescue Disk” appears. 

Message upon starting Kaspersky Rescue Disk 2018

  1. Select a language for the graphical interface and press Enter.

Kaspersky Rescue Disk 2018 language selection

  1. Select Hardware Info and press Enter.

Selecting Hardware Info in Kaspersky Rescue Disk 2018

  1. Using the Tab key, select Save and press Enter.

Saving hardware information in Kaspersky Rescue Disk 2018

  1. Connect a USB drive, select OK and press Enter.

Connecting a USB to save hardware information in Kaspersky Rescue Disk 2018

  1. Select the USB drive from the list, then select OK and press Enter.

Selecting a USB drive to save hardware information in Kaspersky Rescue Disk 2018

  1. Select a directory in which to write the file containing the hardware information, then select OK and press Enter. Use the up and down arrow keys to select a directory. To enter a directory, press the space bar twice.

Selecting a directory on a USB drive to save hardware information in Kaspersky Rescue Disk 2018

  1. Confirm saving the file. To do so, select Yes and press Enter.

Confirming saving hardware information in Kaspersky Rescue Disk 2018

  1. Press Enter. 

Notification that hardware information has been saved successfully in Kaspersky Rescue Disk 2018

  1. Copy the file containing the hardware information from the USB drive.
  2. Create a topic in Community. In your topic, describe your issue and attach the file.
 
 
 
 
 
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