Error 0x800708B0 (The account already exists) when installing Kaspersky Security Center Network Agent

This article concerns:

• Kaspersky Security Center 13.2 (version 13.2.0.1511)
• Kaspersky Security Center 13.1 (version 13.1.0.8324)
• Kaspersky Security Center 13 (version 13.0.0.11247)
• Kaspersky Security Center 12 (version 12.0.0.7734)
• Kaspersky Security Center 11 (version 11.0.0.1131b)

When installing Network Agent on a server that is acting as a domain controller, you may get the error “System error 0x800708B0 (While creating domain group 'KLAdmins' domain controller \\BN-DC returned error 'System error 0x8B0 (The account already exists.)'.)”.

The installation log registers the following event:

Application: Kaspersky Security Center Network Agent - Error 25003. System error 0x800708B0 (While creating domain group 'KLAdmins' domain controller \\BN-DC returned error 'System error 0x8B0 (The account already exists.)'.)

Cause

• The KLAdmins and KLOperators groups have been duplicated with the suffix CNF.
• The pre-Windows 2000 group name has been modified with the prefix $DUPLICATE-.

Solution

1. In the Active Directory Users and Computers snap-in, go to Users.
2. Delete any duplicates of the KLAdmins and KLOperators groups that have the suffix CNF.

3. Open the properties of the KLAdmins and KLOperators groups.
4. In the Group name (pre-Windows 2000) field, remove the prefix $DUPLICATE-.

5. Try to install Network Agent once again.

Network Agent will be installed.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue.